If in the unlikely event, you feel that you need to complain about the service I provide, my invitation to you is to speak to me first, if you can. I know that is an incredibly difficult ask. I hope that you will feel reassured by my testimonials.
I am very open to feedback and I try to keep a glass door attitude within my practice.
If you then felt that you wanted to take this further... there is a complaints procedure via the British Association for Counselling and Psychotherapy.
Here is the link